A new way to get to know your customers
It has never been so easy, secure, and efficient to find out what your customers think and feel - whether private person or a company. We help you strengthen your customer relationships, so you can focus on doing what you do best. Get anwsers to your forms with our help.
Why choose Kivra for KYC?
Get the answers you need
With Kivra, you get answers. Our open and response rates are market-leading and have, in some cases, resulted in an increase of over 50% compared to sendouts through own systems.
Easy & Secure
Trust that your forms are sent securely and efficiently. Whether you need responses from existing customers or first-time answers from new ones, our service is the right tool for you.
Don't disappear in the crowd
It's easy to get forgotten among the many messages in a customer's inbox – but not with us. In an inbox that is actually used, you can count on being noticed.
Get read and get answers
Results
A major bank saw their opening rate increase from 20% to 70% when they sent their KYC form with Kivra. When you send through Kivra, the results speak for themselves.
A hard-to-beat opening rate
Other comparable services in Kivra have an opening rate of 96%. KYC is already showing opening rates on the same scale – try it out and see the difference.
A response rate that makes a difference
Equivalent services in Kivra have a response rate of 73%. Important questions need real answers – get them in Kivra.
Make it easy to follow the rules
Companies subject to the Swedish Anti-Money Laundering Act are required to take measures to get to know their customers – so-called customer due diligence (KYC).
By sending your KYC forms via Kivra, it becomes easier to meet legal requirements.
Kivra is an established channel that users already recognize and trust. You as the sender can feel confident that your legal obligations are fulfilled in a simple, secure, and traceable manner.
Reminders
The recipient receives a notification when the message arrives. If the form is not answered, reminders are sent after 3 and 5 days, as well as a final notice before the response deadline.
At send-out
You have questions to answer from the Sender (notification and email).
3 days after send-out
Notification
5 days after send-out
At due date
Notification
Sweet takes the first step with KYC
Our partner Sweet is the first to launch the KYC solution together with us!
Thanks to the connection between Sweet and Kivra, companies can reach their customers directly through a safe channel, where KYC and AML forms are quickly filled out, signed, and sent back. They show that customer identification can be simple, secure, and completely digital.
The result? A smoother, safer, and more engaging customer journey – from first contact to completed process.